KBHC179JSS04 KitchenAid Microwave Oven Combo

All screws easily accessible except for one on bottom of door. It was tough to remove, even tougher to reinstall. Took some time and a unique combination of patience and small tools.

My biggest problem was getting parts. I ordered what was shown in the exploded view - a spring. I received one spring. When I took the door a ... Read more part I found 2 springs both different (a left and a right). Only one was broken and the spring I received just happened to be the wrong one. It took a phone to work things out and get the other spring shipped.

It would be good if the exploded view showed both springs. It would be better if the part number would just include both springs. Come on, handling, packaging and shipping costs more than these simple springs. If one spring breaks there's a chance the other is about to go. Shipping the pair to customers so we can replace both just makes sense to me.
MSW

After popping the last few kernals of popcorn, we hear a different kind of pop sound come from our microwave oven. When we looking inside, we found that the glass turntable had broken unevenly in half. Although we didn't understand why it had happned, we did know we'd be without the use of the microwave without a new one. After less th ... Read more an 10 minutes surfing online, I had found the correct part on PartSelect.com and had arranged to have it shipped to me by speedy delivery. Once it arrived, I just popped the new turntable into the microwave and used the box to dispose of the broken one. It could not have been easier and it saved me the cost of a service call and likely further delay.

My unit is a wall mount/cabinet/built-in model. The repair is actually fairly simple once you determine that the actual microwave is just a component of the entire unit, and that it (the microwave) can be easily removed from the unit. I did not figure this out until after I removed the entire unit (disconnect the power supply, lift the ... Read more entire bulky, heavy unit out of the cramped space in the cabinet, etc). Once I got it out I figured out how easy it is to remove the actual oven - a couple of screws, literally. The unit is a bit bulky, but not particularly heavy and is quite manageable. I did this entire process alone.

I got the oven out, rolled it on it's side and found the plate to access the motor. The plate is located on the bottom/underside of the unit. The plate is nothing more than a section of the underside of the metal housing that has been cut-out as an access point. This "cut-out" is not complete - that is, not completely cut out so as to all the plate to stay in place without the need for screws, etc, until you actually have to use it. I used a pair of dykes to cut the couple of points still connecting this plate, removed the two phillips screws to remove the motor, disconnected the two wires connected, then reversed to complete the repair. You then flip the cut-out plate over/rotate it, and some screw holes line up. Find a couple of small screws, and re-attach the plate to cover the motor.

The actual fix is really easy, again, once you figure out the simple way to remove the oven. I am an idiot, so you will probably find this much easier. I could probably do this repair now, after my experience, in less than 30 minutes (probably less than 15 minutes). I probably save a couple hundred $ by doing it myself so was well worth the time to do it. Good luck.